Nokia's reputation

[Bannockburn1314]

Im sitting here waiting on my new n82 due today.Just become aware of a change in me instead of excitement and looking forward to my new phone,i'm dreading it's arrival.All i can think of is what problems its going to have and the hassle of sending it back,i'm half expecting one of mr g's rejects repackeged with a big gap along left hand side.Maybe its because i'm a glass half empty type of guy or maybe its nokia's standards have dropped so low there no longer the manufacturer they once were.Yet still i stick with them because nokia is all i know but for how much longer?.PULL YER SOCKS UP NOKIA!!!

[Bannockburn1314]

Well the box is sitting on my lap,any predictions as to what awaits me.Wish me luck im going in.....

[vk3xem]

Go for it, hopefully you aren't disappointed.

[Bannockburn1314]

Well 1st impression was theyve sent me the wrong handset.The box had the titanium n82 all over,also there was no sleeve on the box.My thoughts were that the black n82 would have its own box with picture of black n82 on it,can anyone confirm this.Inside was the black n82 but no in car charger.The 1st thing i checked was if the memory card was in phone.It was but wasnt a nokia branded one and seemed old with the writing made in taiwan all faded.The handset itself had the gap at the usb port and a dead pixel on the screen.Try as i might to accept this i just cant stop seeing the faults.Point i was trying to make about the box was i don't think i was the 1st owner of this phone think it's been a return.

[Bannockburn1314]

Position i'm in now is do i send it back and have it replaced with a worse handset.This would also mean using the freepost label nokia sent and trusting that royal mail would get it there.Or do i get it repaired which would have to be through carphone warehouse in edinburgh.Then it would probably come back to me full of dust.Any thoughts?

[vk3xem]

Is there a Nokia Care Centre near you? You may be able to take it in and have them sort it for you.

[Bannockburn1314]

I'm in scotland think the nearest nokia approved care point is in edinburgh which is a carphone warehouse.Thing with repairs is will they have to break seal to replace screen if they do would the replace seal glue whatever properly.Don't want the handset vulnerable to dust.Could you do me a favour and find out where the nokia care points are in scotland.I don't own a pc

[Bannockburn1314]

It's okay i finally got the store locator to work on nokia's site.there's two care points one being carphone the other some shop called "in shop" i'll have to jump on the train and check it out.I'm being forced to keep the handset as there is no way i'm trusting royal mail.There bloody ripping open bairns cards to steal a fiver no hope of a n82 making it back to finland.Repair it is.

[thedash71]

I sympathise with you as I experienced various problems with two of my N95-2s. Don't worry about using the Nokia freepost - I certainly didn't trust this when sending back my handsets - I sent mine via Special Delivery:

http://www.royalmail.com/portal/rm/j...mediaId=400026

That'll cover you in the event the phone gets lost. You can also track it online and see who signed for it in the form of an ePOD (electronic proof of delivery). This way you can prove it was received at the warehouse. Nokia tried to mess me around with this and stalled sending out my replacement handset until the ePOD was available on the Royal Mail web site (see, it can take a few days for the ePOD to appear after a delivery status of Delivered). Incidentally, I'm pretty sure Nokia has the means to check if the warehouse has received the handset or not.

I would definitely send the phone back for replacement - it obviously sounds like you've received a refurb. I doubt the Nokia Care point will exchange your phone for a new one so I wouldn't even bother with them. Why would you want a refurb cleaned up when you could (eventually) receive a brand new replacement?

Hang on in there, it gets very frustrating but it's worth it in the end.

Hope this helps.

[Bannockburn1314]

Cheers 4 you comments dash.I'm sending it back tomorrow.